COMMON QUESTIONS

01、PRODUCT SHELF LIFE

Generally Jenny Brown products have a three-year shelf life, in line with the high quality production standard, if kept in good condition, they can be used until the end of shelf life.

02、HOW TO KNOW THE LATEST PRODUCT AND EVENT INFORMATION?

The best way is to follow our official social media account or official micro-blog. The latest products and event information will be released at these stages in the first time.

03、HOW TO IDENTIFY THE AUTHENTICITY OF PRODUCTS?

All Jenny Brown manufactured products have a unique security code. You can log on the official website by this code to check the product information.

04、CAN YOU SEND ME SAMPLES?

Sorry. Samples are not presented separately. But samples will be presented in special promotions regularly. You can follow our official social media account for the latest information. If you are not sure which product is suitable for you, we are happy to provide you with professional recommendations and suggestions.

05、 IS JENNY BROWN SUITABLE FOR PREGNANT WOMEN?

We attach great importance to the care of pregnant women and people with special needs. For more than 30 years, Jenny Brown always adheres to the use of natural ingredients as raw materials, green, pollution-free, mild and no irritation. It’s suitable for people who need to be taken care of , such as pregnant women and sensitive skins. But pregnancy is a very special physiological stage, it’s recommended that before using the product, please consult your doctor first!

06、 WHAT ARE THE ORIGINS OF JENNY BROWN PRODUCTS?

Jenny Brown’s main production facilities are located in Switzerland, France and Belgium of Europe. Division of labor is based on different production lines so that the production facilities are different in each country. All the procedures adhere to Jenny Brown’s world-leading R&D technology and world-class quality control system.

07、HOW TO CHECK THE ORIGIN OF THE PRODUCT?

You can check the origin of this product from the information printed on the bottle, and you can also turn to customer service and use the code for detail information.

08、HOW TO JUDGE MY SKIN TYPE?

1:Dry skin: Tiny pores, few pimples, feeling tight, fragile, not shiny, not easy on the makeup, easy peeling, especially in the cheek area; very sensitive to the sunlight and cold, little suntan, easily sunburn; and early wrinkles around the eye, lip and forehead.

2:Neuter skin: meticulous skin, even skin tone, no acne, clean, soft, easy on the makeup, not easily dizzy for makeup, no shiny or dry scar, not too sensitive to the sun, sometimes would sunburn.

3:Oily skin: large pores, oily face, especially obvious in T zone, widespread pimples, soft skin, little wrinkles, easily dizzy for makeup, easy for suntan but not for sunburn.

4:Three types of combination skin:

①. Oily skin in T zone, large pores, widespread pimples. But skin in cheek is clean and soft with few pimples, delicate and even, which is the commonest type of combination skin.

②.There is less grease and pimple in T zone. Small pores and few pimples appear in cheek, but it’s easy to appear wrinkles and fine lines.

③.Oily skin in T zone, large pores, widespread pimples, shiny skin. But the pores on cheeks are small. Few pimples, easy peeling, tight skin, wrinkles, which is a rare type in combination skin. 

5:Sensitive skin: The stratum corneum is thin; face would flush in cold or hot case or pimples or freckles may appear. These problems are caused by the thin stratum corneum and the falling resilience of skin. Sensitive skins and dry skins are easy to emerge problems in spring and autumn because of the changeable temperature and environment. Neutral and dry skins are easy to change to sensitive skins, as well as oily dehydrated skin.